For emergency assistance during a flood, storm or tsunami, call NSW SES on 132 500   In a life-threatening emergency, call Triple Zero (000).
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Are you prepared for a Future Flood?

Research shows that during major floods in 2021-2022, 70%* of people in the Hawkesbury-Nepean Valley who saw or heard evacuation warnings did not leave.

In the above video you’ll hear the stories of four residents who stayed home during recent floods and see what makes them rethink how they will act next time.

Their stories reflect research showing that people rely on advice from family and friends or look to validate SES alerts through other sources before acting, despite them being the single most important source of information. The SES always has the most up to date information and predictions and if they ask you to leave it’s because it’s not safe to stay where you are.

The 2022 floods were a 1 in 20 chance per year floods – which means there is a 5 per cent chance of a flood of that size happening in that or any other year. A 1 in 100 chance per year flood would reach the height of a second story balcony, while a 1 in 500 chance per year flood (like one recorded in 1867) would see the second story submerged.

Every flood is different. It doesn’t take much rain to cause a flood that puts homes completely underwater.

The best way to protect yourself, your family and your pets is to make a flood plan and follow the advice given by the SES.

*Source: SEC Newgate Research, November 2022

Please note: This information has the potential to evoke feelings of anxiety, stress, or bring up unpleasant memories.

If you’re struggling, you might benefit from some support. Reach out to a mental health professional by contacting Head to Health at 1800 595 212, or visit their website at https://www.headtohealth.gov.au

Call 1800 595 212 to connect with Head to Health (Mon-Fri, 8.30am-5:00pm) to speak to a trained mental health professional from our region, who will take the time to listen and understand your needs.

 

Hawkesbury-Nepean Valley Future Flood stories

70% of people think it's safe to stay in a flood

Stephanie's story: Hawkesbury-Nepean future flood 30 seconds

Ron's story: Hawkesbury-Nepean future flood 15 seconds

Jessica's story: Hawkesbury-Nepean future flood 15 seconds

Brain's story: Hawkesbury-Nepean future flood 15 seconds

Know when and how to leave

The Hawkesbury-Nepean Valley has a long history of damaging and dangerous floods. Floods can happen with little warning. You may only have a few hours to get out following an Evacuate Now - Emergency Warning. You will typically be asked to leave well before you see any sign of floodwater in your neighbourhood. It is not safe to stay and shelter in your home once you have been ordered to evacuate.

To find out about evacuations and which routes are open listen to your local and ABC radio, or follow NSW SES Facebook, or NSW Police Facebook and Twitter.

 

Get familiar with the local routes

You need to be prepared and get to know your evacuation routes, to keep you, your family and pets safe.

There are 12 designated evacuation routes that provide the quickest and safest way to exit the Wallacia, Penrith-Emu Plains, Richmond-Windsor, South and Eastern Creek floodplains.

You need to be aware of more than one route because each flood behaves differently and evacuation routes will get cut by floodwater at different points. Some routes can get cut quite early in relatively small floods. For example, Windsor Road is cut by a flood that has a 98% chance of happening in an 80-year lifetime (also known as a 1 in 20 chance per year flood).

Even relatively new infrastructure can be affected by large floods. The Jim Anderson bridge at Windsor would be cut in a flood with a 55% chance of occurring in an 80-year lifetime (1 in 100 chance per year flood).

Once you know your best routes, have a conversation with friends or relatives to organise a place to go to. Remember, as each flood can be different, it’s important to follow an Evacuate Now - Emergency Warning when it is given.

Floods. What's your plan? Know your local evacuation routes

Follow the signs

More than 150 new flood evacuation signs have been installed across the Hawkesbury-Nepean Valley to guide drivers. There are several different types of signs, including a number of folded signs designed to be opened during a flood emergency to provide extra direction for drivers.

Road evacuation routes in the Hawkesbury-Nepean Valley